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Frequently asked questions
Do you offer free shipping?
Yes, we offer free worldwide shipping for orders over $39.
Where can I get & how to use coupons?
Where can I get coupons: We will hold some events on our website, and the corresponding coupon codes will be displayed on the Banner on the home page, or below the product price by clicking ‘Get’. You can also subscribe to our emails or follow our social media accounts, and we will send you coupons from time to time.
How to use coupons: Fill in the coupon code on the checkout page and click ‘Apply’. Please note that some of the sales cannot be used at the same time with certain coupon codes.
When can I receive my orders?
The Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.
- Standard Shipping (available worldwide): Shipping Time: 5 - 10 Business Days
(Free shipping over $39)
For more information, visit our shipping policy.
What if I want to return my order?
No problem! We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at info@puzzlesbest.com. We will deal with it without a doubt.
For more information, visit our return policy.
What if some parts are broken or lost?
We offer a part replacement service! 🧩 If any parts are broken or lost, please contact our customer service team at info@puzzlesbest.com, and we’ll be happy to assist you. 😊